Secure Digitalisation for a Collaborative Government


How IT Professionals Level Up Customer Experience with CIAM

A Technical Workshop by AdNovum

20th March, 2:30 pm - 5:30 pm


Today’s tech-savvy and hyper-connected customers expect a seamless yet secure online experience. And to deliver this balance of usability and security, organisations start pressuring their IT teams for solutions. They want to better attract, engage and retain the millennials.


Delivering quality customers experiences today however, goes a lot further than simply improving customer service, user interfaces and adding more applications.


Customer Identity and Access Management (CIAM) has proven to be a flexible and adaptable solution that delivers what millennials seek: long-term relationships, control over use of personal data and assurance of information security while still ensuring a tailored and seamless experience.


In the upcoming workshop, we look at the technical aspects of how IT professionals can utilize CIAM to help their organizations better engage today's customers.

Workshop Outline

A summary of the topics that participants can look forward to:

  • Why we need to listen to today's ‘empowered’ customers
  • Utilising flexible login methods to encourage customer acquisition
  • Balancing increasing security concerns with seamless customer experience
  • Delivering competitive advantages while adhering to various compliance requirements

Who Should Attend

  • CISOs
  • Head / Director of IT
  • Head of IT Security / Infrastructure
  • Identity and Access Management Security Professionals
  • Head of digital / clientfacing digital solutions
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Speaker Profiles

Mohamed Abdel-Gaber

Mohamed Abdel-Gaber, Head of Sales and Business Development NEVIS of AdNovum

Mohamed Abdel-Gaber is currently spearheading the business development for NEVIS and has accumulated a wealth of experience in the information and telecommunication sector. He has built up businesses for multiple global accounts and has led teams across more than 100 countries. During his career, Mohamed has worked with established brands including Siemens, Fujitsu, Polycom, Vodafone and Orange Business Services.

Deddy Gunawi

Deddy Gunawi, Senior Consulting Manager of AdNovum

A specialist in Identity and Access Management and related topics, Deddy has over 10 years of experience with web access management. He has contributed to several large-scale IAM implementations, all of which were for prominent brands. Deddy’s experience spans across multiple industries, including Government, Banking, Insurance, Telecommunications, Healthcare, Education and Resources.

Patrick Lim

Patrick Lim, Senior IT Consultant of AdNovum

Equipped with a proven track record in IT Security, Patrick Lim has developed a specialisation in Identity and Access Management solutions. He is familiar with security solutions from several brands and has helped implement them into large-scale systems for established brands. Patrick's expertise spans across multiple industries, including Financial Services, Insurance and the Public Sector.


About AdNovum

AdNovum was founded in 1988 with the vision of becoming the leading provider of secure, robust IT solutions. Today, our team is over 600 strong, with established presences in Switzerland, Hungary, Portugal, Vietnam and Singapore.


We customise, implement and manage mission-critical IT solutions that surpass the most stringent and demanding of requirements. From access management to application development, our solutions have been utilised by government agencies, global banks and other enterprises looking to establish secure digital environments for both their internal and external users.

Details and Directions

Date:    20 March 2018
Time:    2:00 pm to 4:45 pm
Venue:  Westin Hotel Singapore,
             Asia Square Tower 2,
             12 Marina View
             Singapore 018961



To learn more or register for this event, simply complete the registration form.

Should you require further clarification, feel free to contact us via +65 6536 0668 or

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