Passwordless account access for PostFinance

PostFinance is the market leader in payment transactions and electronic account management.


«The number of customer interactions has doubled.»

Eric Müller, Lead Solutions Architect, PostFinance

Screenshot postfinance mobile App

The project

PostFinance's 2.8 million customers conduct their business at the counter or via the e-banking solution E-Finance. Until recently, customers needed a personal card reader to access their data online. This meant that each time they logged in, they had to go through a multi-level question and answer procedure. This served security purposes, but was tedious because, in addition to the login data, the card reader, the PostFinance card and the password had to be at hand.


Since June 2019, PostFinance has been offering its customers a user-friendly yet secure alternative.

 

  • The goal: to expand digital banking with the use of a new login procedure, whereby mobile authentication serves as the basis for further functionalities.
  • The process: AdNovum supported PostFinance in the requirements analysis, design and implementation of Mobile Authentication in the existing NEVIS solution and in the PostFinance App.
  • The result: The customer activates the password waiver and is logged in within seconds. PostFinance saves on support and equipment costs. The solution is environment-friendly as it does not require a battery-powered plastic card reader.

The new login via the PostFinance App meets the highest security requirements thanks to encryption and two-factor authentication. It accesses the procedures supported by the respective smartphone operating system (fingerprint or Face ID). In certain cases, customers can check payments and confirm them via the PostFinance App. This provides additional security.

The benefits

Benefits for PostFinance and its users:

  • Convenient login without card reader
  • Secure login to E-Finance and E-Trading within seconds
  • Simple and fast by fingerprint or Face ID
  • Works for login on desktop devices and smartphones
  • Check and confirm payments on the move

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‹‹Our customers appreciate the passwordless and secure access to their account: The number of customer interactions has doubled.››
Eric Müller, Lead Solutions Architect, PostFinance

The customer

With around 2.8 million customers, PostFinance is an important player on the Swiss financial market. It is the market leader in payment transactions and electronic account management. It was rated a system-relevant bank by the Swiss National Bank in 2015 and currently manages 4.5 million customer accounts.

logo PostFinance

Contact us – we are pleased to help!

Should you have questions or wish to talk to an experienced advisor, contact us – we will be pleased to help.

Stéphane Petit Key Account Manager